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Return and Exchange Policy. Bauer Panama Online Store  

1. Guarantee for manufacturing defects: Bauer Panama offers a guarantee for confirmed manufacturing defects in products purchased in our online store. This guarantee covers the period from the moment of delivery until three business days after delivery.  


2. Conditions to make the guarantee effective: The consumer must inspect the merchandise at the time of delivery and notify any manufacturing defect immediately to the delivery personnel. If the defect is not visible at that time, the consumer must notify it in writing via email to [store email] within three business days of delivery.


3. Claim procedure: The consumer must send an email to [store email] indicating the order number, a detailed description of the defect and attach photographs that show the problem. Bauer Panama's customer service team will contact the consumer to follow up on the claim.


4. Evaluation of the claim: Bauer Panama will evaluate the claim and, if appropriate, coordinate the return or exchange of the product. The products must be returned in their original condition and with their complete accessories.


5. Warranty exclusions: The warranty does not cover damage caused by misuse, negligence, unauthorized modifications or natural wear and tear of the product.


6. Shipping costs: Shipping costs for returning products under warranty will be borne by Bauer Panama. The consumer must follow the instructions provided by our team to coordinate the return.


7. Refunds and exchanges: In the event that the product cannot be repaired or replaced, the corresponding refund will be made.


8. Resolution Time: Bauer Panama will endeavor to resolve claims within a reasonable time, subject to the availability of replacement parts or products.


This merchandise return policy is subject to the laws and regulations applicable in Panama. Any situation not contemplated in this policy will be resolved by Bauer Panama in a fair and equitable manner.


If you have any questions or need to make a claim, please contact us via email

Thank you for choosing us as your trusted online store!

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